Returns & Exchanges

At Starforge Systems, we stand by the craftsmanship of our custom-built PCs and offer a 30-day return window for products in original condition. Our goal is to ensure your hardware performs at its peak, providing seamless support for any technical or satisfaction-related concerns.

1

Initiate a Request

Contact our technical support team via the Starforge portal to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

2

Secure Packaging

Place your system back into its original internal foam packaging and double-box the unit to prevent any hardware damage during transit.

3

Verification & Inspection

Once received at our facility, our technicians will conduct a 48-hour diagnostic check to ensure all components are intact and the system matches its original configuration.

4

Refund Processing

Upon successful inspection, your refund will be issued to your original payment method, minus any applicable restocking fees, within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing